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Refund And Exchange Policy

Thank you for shopping at IsabelleDeltore.com.

If you are not entirely satisfied with your purchase, we are here to help.

Returns:

Unfortunately, due to each item being personally addressed and signed, we are unable to accept returned items due to ‘change of mind’.

If you believe that isabelledeltore.com has shipped the incorrect item, please contact us via the email listed below within 30 days of purchase.  Once the error has been established, you may elect to either return the item at byers expense or have a replacement item shipped at no additional cost.

Refunds:

All refunds are handled on a case by case basis.  Please contact us via the listed below.

 

Common Questions:

  • How long will it take to get my item?

Orders are signed and shipped after 24 hours of purchase but within 72 hours of purchase.  Please remember that we are located in Australia and shipping may take a little longer to reach you.

  • I have not received my item.

If you have not received your item, please contact us via the email listed below.  We provide tracking on all orders to make sure the kangaroos don’t lose your package.

  • Can I cancel my order?

If your item has not been shipped, we are able to cancel the order within 24 hours of purchase and a refund may be issued.  Please contact us via the email listed below.

  • I have changed my mind, I wanted a different product.

If you have changed your mind, we can provide you with another product of similar value.  Please contact us within 24 hours of purchase and we can swap that over for you.  Unfortunately, if it is outside the 24 hours, we are unable to do this for you.

  • I have not received my Snapchat verification email.

If you have not received your Snapchat verification email, please email us via the email below and we will rectify this for you.

  • I have been blocked on Snapchat.

If you believe that you have been removed from or blocked from Isabelle Deltore’s Snapchat, please email us via the email provided below.  Please remember that you agree to the terms outlined in the product description at time of purchase.

  • My order is a secret, will you be able to tell what it is?

All products are shipped in discreet packaging and will look like just another online order.  We have you covered.

  • The order I placed is a present for someone, can you address it to them?

Of course we can!  If your order is a gift we can organise to have your purchase addressed to the person of your choice and even write a little personal message.

 

Please contact us at: info@isabelledeltore.com

 

CUSTOM VIDEO – PRODUCT INFORMATION

Please read the following before purchasing your custom video.

Terms and conditions:

Once the custom video has been purchased the client will receive a welcome email that outlines the full custom video development and filming process. The client will also receive a detailed questionnaire regarding the custom video order. To get the perfect custom video, the client will benefit by answering these questions in as much detail as possible. The more information the client provides, the better we can fulfill your fantasy. The details of the clients questionnaire will NEVER be shared or made public with anyone. The only exception will be in the case of a refund claim, in which the billing company will need this information.

Once the custom video has been scripted, set design and location design has taken place, a final confirmation email will be sent to the client. Once the client confirms that all details are correct and agrees to commencement of filming, no further changes will be made to the custom video, the custom video will NOT be re-shot. Refund deputes will be assessed on a case by case basis. We endeavor to keep the client informed every step of the process.

If we can not fulfill or film your request, isabelledeltore.com will endeavour to work closely with the client to establish an alternative. Any discrepancies are usually established and resolved during the questionnaire and scripting process. It is the responsibility of the client to seek clarification that their requests are available. If the clients requests are not available and have been listed as not available, an alternative will be substituted. If the clients requests are not available due to unforeseen circumstances, isabelledeltore.com will work closely with the client to seek an alternative.

Once the client has confirmed all details are correct as per their order, the filming process will begin. Order completion can take up to five (5) weeks to complete and be delivered. This can vary for many reasons, however in the case that completion of the custom video may exceed this, isabelledeltore.com will work closely with the client to resolve this.

Delivery of the custom video will be by either internet file download or USB sent via registered mail, Australia Post.

All custom videos will be watermarked with the Isabelle Deltore logo. This will not obstruct or detract from your custom video.

Any requests to film illegal, according to Australian law, or morally questionable activities will be denied. These include: acts of violence, non consensual sexual activities, acts depicting hate crimes, acts depicting racism or religiomisia, bestiality, the use of minors in filming, the use of illicit drugs, any activity that breaches Australian State and or Federal laws.

We strongly suggest that you do not distribute your custom video.

If you have a request for a second model to be filmed, please email: info@isabelledeltore.com to check availability. This will attract an additional fee.

If you have a request for an activity to be filmed in your custom video that is not listed and is not listed as “Not Available”, this does not mean that it is not available. Please email us at: info@isabelledeltore.com to discuss your request. It just means that we haven’t thought of it yet.

Custom Video Activities:

* Bronze Activities:
Request of outfit, cosplay, lingerie, roll play, strip tease, dirty talk, jerk off instruction, cock rating, solo finger masturbation, explicit striptease, oils, lotion, wet panties, water play, wet t-shirt, twerking, ass worship, pussy worship.

* Silver Activities:
Request of outfit, cosplay, lingerie, roll play, strip tease, dirty talk, jerk off instruction, cock rating, solo finger masturbation, explicit striptease, oils, lotion, wet panties, water play, wet t-shirt, twerking, ass worship, pussy worship, soft BDSM, spanking, solo masturbation toys, solo cum hitachi, anal finger play, toy BJ, toy gagging BJ, small penis humiliation.

*Gold Activities:
Request of outfit, cosplay, lingerie, roll play, strip tease, dirty talk, jerk off instruction, cock rating, solo finger masturbation, explicit striptease, oils, lotion, wet panties, water play, wet t-shirt, twerking, ass worship, pussy worship, soft BDSM, spanking, solo masturbation toys, solo cum hitachi, solo cum hitachi and toy, anal finger play, toy BJ, toy gagging BJ, small penis humiliation, small butt plug, small toy double penetration, calling out a name, scripting up to 5 lines, squirting dildo, request your own toy (subject to mutual agreement between client and Isabelle Deltore).

Special Gold option – POV with GoPro of above activities.

NOT AVAILABLE:
Boy / Girl content, toy sizes over 7 inches, large anal toys or butt plugs, fisting, urinating or defecating.

For any requests, clarification or questions, please email us at: info@isabelledeltore.com

 

SKYPE TIME AND SKYPE SHOW – PRODUCT INFORMATION

Please read the following before purchasing your Skype time or Skype show.

Terms and conditions:

The purchaser will need to arrange a suitable time for the Skype session to take place within the stipulated times.

The Skype session must take place within 14 days of purchase.

Once the Skype session has been arranged, the purchaser will be added 5 minutes prior to the session beginning and removed 5 minutes after to Isabelle Deltore’s contacts.

There may not be more than one (1) person in the immediate area or in viewing distance of the purchasers computer / camera screen.

The Skype session may not take place in a public setting.

The purchaser may only make Skype contact via message or call during the arranged time for the Skype session.

Any requests for or acts undertaken by the purchaser during the Skype session that are illegal, according to Australian law, or morally questionable activities will be denied or will lead to termination of the Skype session. These include: acts of violence, animal cruelty, non consensual sexual activities, acts depicting hate crimes, acts depicting racism or religiomisia, bestiality, the use of minors, the use of illicit drugs, any activity that breaches Australian State and or Federal laws.

The purchaser may not record or distribute the Skype session.

Boy / girl intercourse is not available during Skype sessions.

Skype Time – non nude

* Skype sessions are purchased in blocks of 15 minutes. If you would like more time, simply purchase further blocks of 15 minute intervals.
* Skype Time – non nude is a non nude, fully clothed Skype session.
* The purchaser may request an outfit. Isabelle Deltore reserves the right to refuse an outfit. Please email: info@isabelledeltore.com to request an outfit.
* No sexual activities will be performed during the Skype Time – non nude session.

Skype Show – nude

* Skype sessions are purchased in blocks of 10 minutes. If you would like more time, simply purchase further blocks of 10 minute intervals.
* Skype Show – nude is a solo, full nude Skype session.
* activities during the Skype session must be negotiated prior to commencement of the Skype session.
* The purchaser may request an outfit or activity. Available activities are listed below:

Request of outfit, cosplay, lingerie, roll play, strip tease, dirty talk, jerk off instruction, cock rating, solo finger masturbation, explicit striptease, oils, lotion, wet panties, water play, wet t-shirt, twerking, ass worship, pussy worship, soft BDSM, spanking, solo masturbation toys, solo cum hitachi, solo cum hitachi and toy, anal finger play, toy BJ, toy gagging BJ, small penis humiliation, small butt plug, small toy double penetration, calling out a name, squirting dildo, request your own toy (subject to mutual agreement between client and Isabelle Deltore).

For any requests, clarification or questions, please email us at: info@isabelledeltore.com